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Shipping & Tracking

Stay on top of your shipments with Quadra by understanding tracking issues, learning about shipping carriers, and estimating shipping costs accurately.

When Will My Orders Ship?

Each product will have a different shipping time. Please check the Product Cost & Shipping section of a product within the Quadra Marketplace app to see what the average shipping time is. Keep in mind that production times will affect how long it tak

How Do Shipping and Production Times Work?

We understand that as business owners you want your products shipped out as quickly as possible. We also understand it is imperative to know in what time frame packages will arrive at your customers doorstep. In order to be transparent with your cust

Why Am I Not Receiving Tracking From Quadra?

If you aren't receiving the tracking information from the Quadra Marketplace app it could be a setting that needs to be changed. Follow the below instructions or watch the video for guided instruction on how to fix this issue. Step 1: Go to your Shop

Will Items from the Same Order Ship Together?

All items in the Quadra Marketplace App will ship separately by product type even if the products are from the same manufacturer. Haven’t created your Shopify store yet? Click Here to get your store set up now!. Not yet a Quadra Pro subscriber? We ha

What Items Ship Together?

All items in the Quadra Marketplace App will ship separately by product type even if the products are from the same manufacturer. Haven’t created your Shopify store yet? Click Here to get your store set up now!. Not yet a Quadra Pro subscriber? We ha

What Shipping Carriers Does Quadra Use?

Depending on the product, we use either USPS or OSM Worldwide. You will be able to see which shipping method is used when creating a product in the Quadra App. To see which shipping carrier is being used for the product, first select the product you'

What Happens if an Order Ships With a Wrong Address?

Incorrect Shipping Addresses. If we receive an order back for an incorrect shipping address you will be charged for reshipping the order to your customer. If we do not receive an order back for an incorrect shipping address or an old address, a new m

Is Shipping Included in the Price of the Product?

Product Pricing and Shipping. Shipping is not included in the price of a product because the cost of shipping changes from product to product. It is important to take shipping prices into account when setting retail prices for each product you design

How Much Does Shipping Cost?

To access information regarding shipping prices, select the New Product button located at the top left of the screen. Select the product you would like to launch. For the example we'll be using the Bamboo BBQ Set. The first section is the Product Cos

Does Quadra Ship Internationally?

Currently, the Quadra App only ships domestically. However, we are working on getting international shipping worked out with our manufacturers. If you would like to check on the shipping information of your product, all information, including interna

How Long Does it Take To Replace An Order?

Currently, a rework or reprint, can take as long as a regular order. In the future we hope to have reworks processed faster. Until then, please check the product listing within your store or, if you don't have them listed, within the Quadra Marketpla