At Quadra we do our best to support all our sellers. Our Support Staff will respond to support tickets Monday through Friday. We do not respond over weekends or on any US Holidays. We try our best to respond to every ticket within 1 to 3 Business day

<span style="font-size:10.5pt;font-family:Arial;color:#414141;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">At Quadra we do our best to support all our sellers. Our Support Staff will respond to support tickets Monday through Friday. We do not respond over weekends or on any US Holidays. We try our best to respond to every ticket within 1 to 3 Business days but this response rate may vary depending on the time of year and volume of tickets we are receiving.<span style="font-size:10.5pt;font-family:Arial;color:#414141;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We will only close a support ticket after the issue has been resolved or if we don&apos;t receive a response within a reasonable timeframe. We will always notify you when we close a ticket. If you believe we closed a ticket too soon all support tickets can be reopened by sending us an email from the original ticket. <hr> <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Haven&#x2019;t created your Shopify store yet?&#xA0;<a href="https://quadramarketplace.com/go/shopify/" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Click Here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to get your store set up now! <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Not yet a Quadra Pro subscriber? We have a FREE masterclass that will teach you Print On Demand basics and a special offer included at the end.&#xA0;<a href="https://www.goquadra.com/go-quadra-webinar-live-registration-page1656092676279" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Click Here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to sign up today! <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Interested in a database of POD ready designs? We recommend using Creative Fabrica for thousands of designs, images, and fonts. All come with a sales license.&#xA0;<a href="https://quadramarketplace.com/go/creative-fabrica/" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Click Here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to check them out!

How Are Quadra Support Tickets Handled?

Most questions are answered in our FAQs but if you need to create a support ticket please follow the below instructions or watch the video for guided instructions. Step 1: Open the Quadra Marketplace app. Step 2:  Click on Orders. This pulls up a lis

How Do I Submit a Support Ticket?

Can't find the answer you're looking for? Let our support team know!

Quadra

Contact & Support

Where do I Find the Quadra App in Shopify?

How Do I Add Payment Info To My Account?

What Payment Methods Does Quadra Accept?

How Do I Setup Store Policies?

Getting Started

How Do I Order a Samples?

How To Create a Product in the Quadra App

How To Edit Product Details After the Product Has Been Launched

How Do I Delete a Product from the Quadra App?

How Do I Create a Personalized Product in the Quadra App

How Do I Set Up Personalized Products on My Shopify Store

How Do I Fulfill a Personalized Order in the Quadra App

Creating Products

How to View Your Orders in the Quadra Marketplace app

What are the Order Statuses in the Quadra App?

How Do I Make Changes To Or Cancel An Order?

Where Do I Find My Order Tracking Information?

How Do I Send My Customer Fulfillment/Shipping Information?

How Do I Set a Delay on Order Processing?

How Do I Approve A Manual Order?

Managing Orders

When Will My Orders Ship?

How Do Shipping and Production Times Work?

Why Am I Not Receiving Tracking From Quadra?

Will Items from the Same Order Ship Together?

What Items Ship Together?

What Shipping Carriers Does Quadra Use?

What Happens if an Order Ships With a Wrong Address?

Is Shipping Included in the Price of the Product?

How Much Does Shipping Cost?

Does Quadra Ship Internationally?

How Long Does it Take To Replace An Order?

Shipping & Tracking

What are Quadra's Refund Policies?

How Do I Take Care Of Product Replacements and Refunds?

Refunds & Exchanges

How To Set up a Shopify Store

Introduction - Set Up Your Shopify Store

Ways to Sell with Shopify - Set Up Your Shopify Store

Shopify Help Resources - Set Up Your Shopify Store

Shopify Plans and Pricing - Set Up Your Shopify Store

How to Create a Shopify Account - Set Up Your Shopify Store

Setting Up Your Shopify Store - Set Up Your Shopify Store

Choosing a Theme - Set Up Your Shopify Store

Editing the Look and Feel - Set Up Your Shopify Store

How to Add Products to Shopify - Set Up Your Shopify Store

Organizing Your Products into Collections - Set Up Your Shopify Store

Adding Pages- Set Up Your Shopify Store

Organizing Your Menus - Set Up Your Shopify Store

Starting a Blog - Set Up Your Shopify Store

How to Set Up Legal Pages - Set Up Your Shopify Store

Setting Up Legal Documents - Set Up Your Shopify Store

Update Your Metadata - Set Up Your Shopify Store

Checking Your Store Speed - Set Up Your Shopify Store

Setting Up Your Store Email - Set Up Your Shopify Store

Payment Setup 101 - Set Up Your Shopify Store

How Do Sales Taxes Work? - Set Up Your Shopify Store

Getting Your Shipping Set Up - Set Up Your Shopify Store

Shipping Labels 101 - Set Up Your Shopify Store

Managing Your Orders - Set Up Your Shopify Store

Fulfilling Your Orders - Set Up Your Shopify Store

Customer Management - Set Up Your Shopify Store

Setting Up Your Online Customer Service Strategy - Set Up Your Shopify Store

Creating Discount Codes - Set Up Your Shopify Store

Shopify Apps - Set Up Your Shopify Store

SEO (Search Engine Optimization) - Set Up Your Shopify Store

Launching Your Store - Set Up Your Shopify Store

How To Connect Etsy To Your Shopify Store

Shopify & Etsy

Does the Quadra Marketplace App Cost Anything?

What is Included with Quadra Pro?

How Do I Input A Coupon Code When Purchasing Quadra Pro?

Training & Quadra Pro

What is the difference between Shopify and Quadra?

All Over Printing and How it Works

Heat Transfer Printing and How it Works

Screen Printing and How it Works

Direct to Garment (DTG) and How it Works

Dye Sublimation and How it Works

Laser Engraving and How it Works

UV Printing and How it Works

What is Print On Demand and How Does it Work?

What is Dropshipping?

Manufacturing

Good Faith Agreement

Terms of Use

Privacy Policy

Done For You Shopify Store Terms of Service

Policies & Agreements

Frequently Asked Questions

Contact & Support

How Are Quadra Support Tickets Handled?

How Do I Submit a Support Ticket?

Our Product

Quadra

Helpful Links

Follow Us