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How Do I Submit a Support Ticket?Updated 4 months ago

Most questions are answered in our FAQs but if you need to create a support ticket please follow the below instructions or watch the video for guided instructions.

Step 1: Open the Quadra Marketplace app

Step 2:  Click on Orders

This pulls up a list of all the orders you have in the Quadra Marketplace.

Step 3: Select the order that you are having issues with. You'll click on view order details.

This will bring show you all the details of the order.

Step 4: Scroll to the bottom of the order details. Then click on contact support.

This will open a form where you can describe the issue you are having.

Once you have clicked Send Message our support team will get back to you within 24 hours.

Contacting support in this way is supper important because it gives our customer support team access to:

  • The order number
  • Your store information
  • Your contact information

Using this process allows us to guarantee we will get back to you in a timely manner.

Or you can click on the green Help button to send us a ticket and we will do our best to respond quickly. 

Haven’t created your Shopify store yet? Click Here to get your store set up now!

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