What Happens if an Order Ships With a Wrong Address?Updated a month ago

Incorrect Shipping Addresses

If we receive an order back for an incorrect shipping address you will be charged for reshipping the order to your customer. If we do not receive an order back for an incorrect shipping address or an old address, a new manual order will be required. We don't refund orders that are shipped back to us for incorrect shipping addresses. 

Old Addresses

If an order is lost due to a bad or old address we will not refund the order. You will need to create a new order for your customer and new product and shipping charges will apply.

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