How do I take care of returns, exchanges or product issue?
REPLACEMENTS & REFUNDS
For damaged or lost items we will either issue a replacement or refund. We do not accept returns nor will we reimburse you for any return shipping costs incurred by you or your customers for damaged items or incorrect shipping addresses. If we receive an order back for an incorrect shipping address you will be charged for reshipping the order to your customer. We don't refund orders that are shipped back to us for incorrect shipping addresses.
What we need to make a replacement or refund an order:
Please provide the customer name and email.
Please provide the order number
Any information the customer has provided to you about the issue over email
Please provide a picture of the wrong/damaged item.
Any returns due to size issues or second thoughts are totally up to you and how you would like to handle them, we don't offer exchanges or refunds in those situations.
If the manufacturer sent out the wrong product, wrong size, or bad graphic, send a support ticket with a picture of what the customer received, for quality control purposes, and we will offer a refund or replacement once the issue is deemed the manufacturer's fault.
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date to request a refund or rework for damaged or missing items in an order.
NO TRACKING OR NO MOVEMENT
If a package does not show any movement, or is lost in transit, and has passed the allotted time for delivery, we will send a new package at our cost to the customer. We may ask you to check with your customer to verify the address or to supply us with a new shipping address.
If the customer does decide to replace and there are issues with the replacement it would be your responsibility as the store owner to replace or refund on your end.
Haven’t created your Shopify store yet? Click Here to get your store set up now!
Not yet a Quadra Pro subscriber? We have a FREE masterclass that will teach you Print On Demand basics and a special offer included at the end. Click Here to sign up today!
Interested in a database of POD ready designs? We recommend using Creative Fabrica for thousands of designs, images, and fonts. All come with a sales license. Click Here to check them out!