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Order Tracking (And Where to Find It)

To view your orders select Your Orders from the top left of the screen. From this page you can view all of your orders. You can search for a specific order or scroll down to view all of your orders (listed from newest to oldest). To view the tracking

Order Statuses in the Quadra App

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How to View Your Order in the Quadra Marketplace app

If you are having problems locating your orders in the Quadra Marketplace app please read the below instructions or watch the video for a play by play. Note: When viewing orders on the Quadra Marketplace app you are not going to Shopify's Order secti

How Do I Make Changes or Cancel an Order?

Whoops! We’ve all been there. Your customer wants to change how many items they are ordering, update a size, or cancel the order all together. No worries! As long as your order has not been sent to the manufacturer, we have you covered. Once your pay

Understanding the Orders Page

To view your pending and processed orders click on the Your Orders button at the top left of the screen. It will bring you to the page shown in photo A-1 where you will see a summary of all your orders. The summary page will show you basic informatio

How Do I Order Samples?

At this time there is now way to purchase product samples from within the Quadra Marketplace App. We are working on including this feature in the app but for now the only way to order product samples is from your own Shopify store front. Step 1: Sele

How Do I Send My Customer Fulfillment/Shipping Information

To enable Shopify to send fulfillment/shipping information to your customers go to the Quadra app and select Settings located in the Account drop down menu. Scroll down until you see the Order Processing section. If you would like to have us tell Sho

How Do I Delay When An Order Processes So I Can Cancel The Order?

As a default setting the Quadra app will process your orders and send them to the manufacturer as soon as the order is received. Because our manufacturers do not allow us to change or cancel orders/order information after an order has been sent to th